How is Care · Collaborate · Connect different from other training?
Most training focuses on identifying risk and managing crisis. Care · Collaborate · Connect takes a fundamentally different approach — one grounded in research and developed by listening to the people it is designed to help. Our training equips people with the knowledge and skills to provide support that is consumer-centred, needs-based, and causes no harm. Rather than teaching people to assess risk or assume illness, we build the confidence and competence to listen, care, and connect people to the right support at the right time. The result is support that actually helps — and a community, workplace, or school where people feel safe to ask for help.
How is the training done?
Training programs are self-directed online courses accessible 24/7, allowing you to complete them at your own pace. We also provide in-person workshops and consultancy services to help organisations refine their policies, procedures, and practices to promote a culture of care and coping.
How long does my enrolment last?
Online course access extends for six months from the date you enrol, allowing you to revisit content during this period. Those accessing training through organisational licences can train anytime during the licence period.
Is training accessible?
Our programs aim to meet Web Content Accessibility Guidelines (WCAG) 2.0 at AA level, the Australian Government standard. Content is provided in HTML format where possible, though some materials exist only as PDFs. If you experience any accessibility difficulties, please contact us.
Can I cancel my enrolment?
No refunds are provided after enrolment.
What browser should I use to access the training?
We recommend the latest versions of Google Chrome or Mozilla Firefox. Internet Explorer may cause difficulties. You'll need cookies, JavaScript, and pop-ups enabled, and a broadband connection of 512+ kbps for smooth audio-visual delivery.
Can I be Care-endorsed?
Yes. Organisations can pursue Care endorsement by reviewing the criteria on our website and contacting us for more information.
Should I do refresher training annually?
Yes. Annual refresher training helps maintain your knowledge and skills for providing quality support, similar to standard first aid practice.
Can I copy training materials?
Training materials are copyrighted by the University of South Australia and Care · Collaborate · Connect. Downloads provided during training are for personal use only and cannot be copied, reproduced, or used for other purposes without permission.
Does this CPD meet AHPRA requirements?
Yes. Our courses meet the criteria AHPRA and its National Boards apply when assessing CPD activities. Specifically, our courses:
- are structured online learning with defined learning outcomes
- require active participation, not passive viewing
- include knowledge checks throughout
- award a certificate of completion
- are developed by a registered psychologist with expertise in the relevant clinical area
- align with AHPRA's principle that CPD should maintain, improve, and broaden knowledge, expertise, and competence
Each hour of active learning completed counts as one CPD hour, consistent with AHPRA's general principle for self-directed learning. As CPD requirements vary by profession and registration board, we recommend checking your specific board's requirements.